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The Ultimate Patient Experience

A collection of articles on both Dental Customer Service and also on the business of dentistry, written by Dr David Moffet BDS, the #1 Authority on World Class…
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Customer Service
A Robot Hears, But Doesn’t Listen….
A Robot Hears, But Doesn’t Listen….
Btob, Fast Tract Diet, Secteur Public, Small Intestine Bacterial Overgrowth, Leaky Gut Syndrome, Serving Others, Data Breach, Existing Customer
Customer Service In Dentistry Is Not A Numbers Game…
Physique Fondamentale, Case Presentation, True Cost, Newspaper Advertisement, Shocking News, Tribune
The True Cost Of Patients Not Completing Their Dental Treatment Plans
Dear John Letter, Hygienist, Taken For Granted, Dentistry, Dental, Customer Service, David, Ultimate
Is Your Use Of Automation Driving Your Valued Customers Away?
Broncos Team, National Rugby League, Brisbane Broncos, Half Time, Just Pretend, Dig Deep, People Of The World
The Greatest NRL Grand Final Ever. Lesson Number Five: Never Bet Against A True Champion…
Dental Office, Telling Lies, True Health, Outcomes, Healthcare Professionals
Are You Allowing Smokescreens To Be Created As An Acceptable Outcome?
British Open, Nrl, Finals, Grands
The Greatest NRL Grand Final Ever. Lesson Number Four: The Game Goes For Eighty Minutes For A Reason…
What Is Heart Failure, Science Of Consciousness, Information Theory, Normal Heart, Laser Surgery, Organ Donor, Vision Loss, Healthy Eyes
In Your Dental Practice, Are You Offering Your Patients BEST PRACTICE Options?
Linkedin Page, Refocus, Growing Your Business, When Someone
“This May Be An Unwelcome Message”
Are Your Clients Paying For Ridiculous Add-Ons?
Are Your Clients Paying For Ridiculous Add-Ons?
Adam Reynolds, Penrith Panthers, Leg Injury, Concussions
The Greatest NRL Grand Final Ever. Lesson Number Three: When You Can’t Perform Your Role, It’s Probably Best To Make A Sideways Move…
Best Thai Restaurant, Pad See Ew, Time In Australia, Waitstaff, Weather Change, Very Grateful, Grown Man
Are You Taking The Time To Publicly Acknowledge Your Referrers?
Grass Cutter, Get Well, Work On Yourself, Practice, Writing, How To Plan
Beware The Serial Grass Cutter….