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Why Innovation Needs Design Thinkers

Rail Europe Experience Map, labelled on the right with the five dimensions suggested by Adaptive Path’s Chris Risdon

An experience journey map for Fort York Library in Toronto, and generating possible opportunities.

An experience journey map for Fort York Library in Toronto, and generating possible opportunities.

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Sweet and Spicy Bacon Wrapped Chicken Tenders

How to create surveys to better understand the customer journey Mapping the customer journey more accurately using surveys In today’s highly competitive market, where product quality is not sufficient.

T : santé health journey map customer experience experience map cartographie parcours client visual notes

Patient Information Journey: information seeking behaviour of cancer and diabetes patients and their interaction with healthcare professionals along a diagnosis and treatment path

4 Ways to Map Marketing to Customers' Journeys - Direct Marketing news customer_journey_map_364001.png

Seven Steps for Developing Customer Journey Maps

4 Ways to Map Marketing to Customers' Journeys - Direct Marketing news customer_journey_map_364001.png

The stage, touchpoint, actions, and questions template is seen in a lot of Xmaps including adaptive path.

Giant Ant Client Experience Map example - The stage, touchpoint, actions, and questions template.

Analysis of a service, through the Customer Journey Map #infographics

Infographic about journey, in similar style to London Underground map with pictograms / reason I didn't know about that what kind of looks like of customer journey map.

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