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Service Design Thinking - Designing services that people fall in love…

Slides from my service design talk & one day workshop @ Clarice Technologies, Pune, India. - Why Service Design ? - Service Design Be…

Service Design Breakfast - How to fail in service design - Reima Rönn…

In Reima's experience, designing services is critically dependent on testing out the design ideas with real customers. Even the best of ideas of ten fail when …

HCI : Virtual reality (AUGMENTED & MIXED REALITY)

HCI : Virtual reality (AUGMENTED & MIXED REALITY)

Lightning Talk #9: How UX and Data Storytelling Can Shape Policy by M…

Lightning Talk How UX and Data Storytelling Can Shape Policy by M…

This is Service Design in 25 useful tools

"services require designers to empathize with users, to understand interactions as a series of “touchpoints” and to develop a holistic understanding of the ways in which our relationships to services govern everyday life.

This is Service Design in 25 useful tools

All approaches to explore, design and implement excellent customer service.