Every post from my website Meghann Lawrance. Everything you need to know to make your customer service shine
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It can seem easier (and potentially more professional looking) to keep your business 100% professional, but there is a benefit to allowing a little more of “you” show in your business. That benefit boils down to one simple truth - customers want to feel like they do business with a human, not with a faceless company.
If you feel like customer service has to be 100% hands-on or it’s just not good enough - then this is the article for you. It's great to have a personal relationship with your customers, but it's also a really quick way to burn yourself out. Click on over because I'm sharing six different things you can set up today to save you time on customer service.
5 mistakes businesses makes with their customer service (and what to do instead) // meghannlawrance.com
I’m sure you’ve heard of Amazon. Even if you aren’t in a country that Amazon currently operates in you possibly own a Kindle, or listen to audiobooks on Audible. Amazon has changed the world in the last twenty years and has no intention of slowing down.But how? How do they come up with the solutions that they do? Read on to find out!
If you have customers, then you are in the business of service. It doesn't matter if your customer service team consists of just you, you need to be developing a customer service process. I can help you develop a better customer service experience in just five days // meghannlawrance.com
Four quick and simple tips for rewarding customer feedback // meghannlawrance.com
How to add more personal touches to your customer service // meghannlawrance.com
If you’re a small business, you put a lot of time and energy (and possibly money) towards gaining new customers. You build your social media profiles, educate people on why your product or service is the perfect solution to their problem and try to get your brand out there. But what about your existing customers? What about the people that have already purchased from you? How much time do you spend thinking about how to nurture your relationship with them?
12 ways to give back this festive season // meghannlawrance.com
How to handle customer complaints: The beginner's guide
If you say “the customer is always right” to anyone who has spent any time working in customer service they will roll their eyes or laugh - or probably both. It isn’t even a secret in the customer service industry that saying the customer is always right is simplistic, limiting and outdated. So what should you do instead?
When you’re running a small business it can feel like you don’t need a customer service strategy. I mean - you’re a nice person, after all, you’re always friendly and helpful to your customers. Besides; does a customer service strategy really make a difference to your profit? The answer (of course) is 100% yes!
I know asking for feedback on your products or services when you’re a small online business can be intimidating. When you don’t have a big customer service team to back you up, it’s easy to imagine being swamped by emails or having to take on the trolls single-handedly. What this means for you is that you need to have a process to ask for and respond to feedback.
If you're just getting started with your online business, you might be struggling to know where to start when it comes to the customer service side of your business. When you're acting as CEO, CFO, COO, HR manager and marketing manager all in the space of a day adding customer service to your list seems like just too much. This is particularly true when you aren't sure where to start. Click here and get started!