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Is your branding leading your customer into a loyal fan? Pin this customer journey map for your guide! And access my free brand blueprint to create a stand-out branding strategy today. // customer journey map user experience / customer mapping / customer journey template marketing / customer acquisition tips / client attraction tips / how to get ideal client / stand out branding / customer experience ideas marketing / brand awareness ideas tips / personal branding tips building #marketingtips
How to build a customer journey map
A series of steps (4-12) depicting how a user might interact with a website, app or product ('currently' VS 'could' interact). A complete visual story from a specific user's perspective, UJMs focus on their relationship with the product before, during and after the experience of interacting with it. UJMs align closely with business & user goals, allowing you to figure out where a customer may potentially get frustrated, leave or not be able to complete their goal.